Our Policies
Return Policy
All returns will receive store credit only.
Returns must be accompanied by a Reynolds Farms receipt.
All perishable plants must be returned with 24 hours. Non-perishable products must be returned within 3 days.
All sale items final.
Warranty Policy
We warranty Evergreens, Shade & Flowering Trees, and Shrubs planted by the Reynolds Farms Team. We do not warranty Annuals, Perennials, Vines, Groundcovers, Houseplants, or Tropical plants.
Our warranty is for 1 full year from date of installation. This covers 100% of the purchased plant only, and 50% savings on replanting charges. Replacement plants and sale items are not warrantied. Additionally, we do not offer credits or substitutions.
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To qualify, we MUST be notified of any issues affecting your plants immediately. Signs of plant stress or demise may be evident by the appearance of yellowing, drooping, or dropping leaves. Environmental conditions, such as severe winter weather or summer heat, are beyond our control. We therefore cannot warranty plants affected by these conditions.
If you have any questions regarding your plants, regardless of who planted, contact us immediately so we can help.
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Payment Methods
We accept all major credit cards and Apple Pay
We accept all major credit cards and Apple Pay